TERMS of SALE
On this Website (this Site), references to 'we' and 'our' means TicketFriend Limited and its respective affiliates and subsidiaries; and 'you' and 'your' means the customer or individual using this Site. Please note that these Terms and Conditions of Sale incorporate the Terms and Conditions of Sale, the Acceptable Use Policy and the Privacy Statement.
This page (together with the documents referred to on it) tells you the terms and conditions on which we sell the tickets (Tickets) available on this Site to you. Please read these terms and conditions carefully before ordering any Tickets from this Site. You should understand that by ordering any of our Tickets, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Tickets from this Site.
www.ticketfriend.com is a site operated by TicketFriend Limited. We are registered in Ireland under company number 484036 and have our registered office at 1 Haddington Road, Dublin 1.Our VAT number is 9755634J.
This Site is only intended for use by people resident in the countries listed on this page (Serviced Countries). We do not accept orders from individuals outside those countries. Some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our Serviced Countries page. Please review our Serviced Countries page before ordering Tickets from us.
3.1 By placing an order through this Site, you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) you are at least 13 years old;
(c) you are resident in one of the Serviced Countries; and
(d) you are accessing this Site from that country.
4.1 Please note that we act as agents on behalf of promoters, venues, and other third parties (Third Party). The extent of our contract with you is to sell and fulfill your order for the purchase of Tickets. The resulting legal contract is between you and that Third Party, and is subject to the terms and conditions specified by the Third Party. It is therefore imperative that you familarise yourself with the content of such ticket terms and conditions upon receipt.
4.2 Tickets may be restricted to a maximum number per cardholder, and in some instances, we reserve the right to restrict the number of Tickets purchases per household. Such restrictions are identifiable on the ticket page of this Site.
4.3 After placing an order for Tickets, you will receive an e-mail from us acknowledging that we have received your order. Your order constitutes an offer to us to buy a Ticket(s). Please note that your order will only be accepted once we have received the relevant card payment authorization and billing address verification which takes place after our initial confirmation has been given. We will confirm acceptance to you by sending you a confirmation e-mail that confirms that the Tickets has been dispatched (Dispatch Confirmation).
4.4 We are responsible for dispatching the Tickets after the Dispatch Confirmation. You will receive the Tickets within 72 hours of booking. In the event you do not receive your Tickets, please contact us as soon as possible on the following email address: sales@ticketfriend.ie.
5.1 The Tickets will be at your risk from the time of delivery.
5.2 Ownership of the Tickets will only pass to you when we receive full payment of all sums due in respect of the Tickets, including non-refundable handling fee.
6.1 The price of the Tickets and our handling fee will be clearly displayed on the Site. Ticket prices are inclusive of VAT.
6.2 Tickets prices and handling fees are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
6.3 Payment for all Tickets must be by credit or debit card. We accept payment with most major credit cards. We will not charge your credit or debit card until we dispatch your order.
7.1 In the event that an event is cancelled or reschedule, you have the right to claim a refund you the price of the Ticket(s) in full, and any applicable handling fees. However, you will be responsible for any banking charges levied on us in respect of issuing the refund.
7.2 We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.
7.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We warrant to you that any Tickets purchased from us through this Site will, on delivery [and for the following [12] months], conform [in all material respects] with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which Tickets of that kind are commonly supplied.
9.1 Subject to clause 9.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Tickets.
9.2 We shall not be liable to you for (i) loss of profits; (ii) loss of sales; (iii) loss of bargain; (iv) loss of opportunity; (v) loss or damage of goodwill; (vi) loss of computer equipment; (vii) loss of software; and/or (viii) any indirect or consequential loss or damage (howsoever arising) which may arise in connection with the contract or your use of this Site.
9.3 Nothing in this Contract shall limit or excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any liabilities which cannot be limited or excluded by any law applicable to that liability.
Applicable laws require that some of the information or communications we send to you should be in writing. When using this Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to sales@ticketfriend.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and
(f) the acts, decrees, legislation, regulations or restrictions of any government.
12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
13.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
13.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
13.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15 above.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
16.1 We have the right to revise and amend these terms and conditions from time to time.
16.2 You will be subject to the policies and terms and conditions in force at the time that you order Tickets from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Tickets).
Contracts for the purchase of Tickets through this Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Irish law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Ireland.