PRIVACY POLICY
This policy (Privacy Statement) (together with our Terms and Conditions of Use and Terms and Conditions of Sale and any other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. We reserve the right to modify this Privacy Statement at any time. Each time you use this Site you shall be bound by the then current Privacy Statement.
By using this Website (this Site) you signify your express acceptance of this Privacy Statement. If you do not agree with or you are not comfortable with any aspect of the Privacy Statement your only remedy is to discontinue use of this Site. Please note that we are not responsible for the content or privacy practices of other websites this Site contains links to.
On this Site, references to 'we', 'our' and 'us' means TicketFriend Limited and its respective affiliates and subsidiaries, and 'you' and 'your' means the customer or individual using this Site.
1.1 For general web browsing, where you are merely visiting the public areas of this Site, we do not collect any personal information about you. We may collect information about your browsing patterns,which is used for certain statistical information that is made available to us via our Internet service provider.No personal information is collated in this way.By 'personal information' we mean personal information we obtain from you or from third parties.
1.2 If you register with us to purchase tickets and/or avail of the social networking function on this Site, you will be asked to provide certain information such as your name, address, email address, date of birth, country of residence, mobile telephone number, gender, and password. From time to time, you may also be required to provide additional personal information to enable us provide you with the service you request, such as your experiences or preferences, card payment details, and other information about yourself. No personal information will be retained for longer than is necessary.
Where personal information is submitted to us, it will be used for the stated purpose and any reasonably incidental purposes only. In particular, we will use your information in the ways outlined below.
2.1 Ticket Sales. We will use the personal information you provide at the time of registering to use this Site in the 'My Account' area of this Site, together with any financial information for the purpose of processing your ticket order, and notifying you of your order status. We shall use that personal information for the verification of credit or other charge cards, and accounting, billing and auditing purposes.
2.2 Our Records. If you contact us, whether to request further services or report a problem with this Site or for any other reason, we may keep a record of that correspondence, and any personal information you provide.
2.3 Direct Marketing. We may from time to time inform you by telephone, letter, email or post of special offers, discounts, competitions and promotions, and supply you with materials or other information that we think you may be interested in. You may opt out of all such communications (irrespective that you may have previously consented) with the exception of essential updates, by amending your marketing preferences in the 'My Account' section of this Site. However, we may contact you with service-related announcements from time to time.
2.4 Interactive Services. To allow you to participate in the interactive features of our Site, you will be required to agree to the Terms and Conditions of Use upon registration to this Site. We will use your personal information for the purposes of providing you with these specific services. In some cases we may ask you for additional personal information for security reasons, for example your date of birth in an effort to police your access to content and advertisements that are not age appropriate. We may also store your personal contacts' information unless you have opted out of this option in your 'My Account' area, when you choose to use the 'contact importer tools' on this Site. In the event you provide us with a password to retrieve those contacts which we will not store after you have uploaded your contacts' information. You understand that in providing the interactive services, we do not take responsibility for other users copying or resharing the personal information you allow access to, nor are we liable for external sources, e.g. mobile phone applications) that you use to publish personal information to this Site.
3.1 Depending on whether you choose the 'Opt-in' option in relation to third party marketing as part of your marketing preferences when you created an account on the 'My Account' area of this Site, we may share your personal information with our subsidiary companies, the promoters or event organisers that make the particular event available for which you are purchasing a ticket(s), and/or other third parties may contact you by e-mail or post with information or offers regarding their goods and services, such as discounts, exclusive offers or special event information.
3.2 We may provide personal information to service providers that help us bring you the services we offer. For example, we may use third parties to help host our website, send out email updates about this Site, remove repetitive information from our user lists, process payments, or provide search results or links (including sponsored links). These service providers may have access to your personal information for use for a limited time, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
4.1 Financial information that we collect is used only to process and complete your ticket transaction. When we collect your card payment details we may pass this to the relevant third parties who shall include relevant banks, merchant services providers, and/or payment service providers that assist us in processing and fulfilling your order with us.
5.1 Under relevant data protection laws, you have the right to be given a copy of any personal information held by us about you. We may charge a fee for this which will not exceed €6.35 to cover the administrative costs in dealing with your requests. We will provide the requested information to you within 40 calendar days of the receipt of a valid request in writing.
5.2 You also have the right to have any inaccuracies in the personal information held by us about you corrected if inaccurate, or erased, if we do not have a legitimate reason for retaining that information. We will accede to any such valid requests within 40 calendar days of the receipt of a valid request in writing. However much of the information This Site retains about you can be amended by you using your My Account, My Profile and other user settings.
5.3 Please send all requests and/or queries to us by email to info@ticketfriend.com or by post to TicketFriend Limited, No. 1 Haddington Road, Dublin 2. We reserve the right to request you to provide additional information in order to enable us to identify your personal data and/or to verify your identity.
6.1 This Site may use cookies which enable us collect certain information in respect of your use of this Site, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. Please note that we allow third parties advertise on this Site who may also use cookies, over which we have no control. Cookies contain information that is transferred to your computer's hard drive.
6.2 Cookies help us to improve, administer and diagnose problems with our server and Site and to deliver a better and more personalised service. They enable us recognise you when you return to our site, estimate our audience size and usage patterns, and store information about your preferences.
6.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
7.1 We take our security responsibilities seriously, and work to protect the security of your information once we receive it by employing use strict procedures and security features to try to prevent unauthorised access.
7.2 In order to process your request, and enable us provide supporting services, we may transfer your personal information and/or financial information to agents in countries outside the European Economic Area, including the United States which may not have laws comparable to those in the European Union. It is our responsibility to ensure that the transfer of such information continues to be protected in accordance with this Privacy Statement, the Data Protection Acts (as amended), and other applicable legislation.
7.3 All information you provide to us is stored on our secure servers. When you purchase on this Site, personal information, including name, address, and card payment details will be encrypted using Secure Socket Layer (SSL) technology. If your browser supports SSL, and if you have entered this Site using our secure server access, then transmission of any sensitive data will be protected. If your browser does not support SSL, then transmission of any sensitive data will not be protected and such transmission will be at your own risk. This Site cannot accept responsibility for any access or loss of personal information in this regard.
7.4 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
8.1 Delay or failure on our part in enforcing any of our rights shall not constitute a waiver by us of our rights and remedies. If any part of this Privacy Statement is held to be invalid or unenforceable, the validity or enforceability of the remainder will not be affected.
9.1 This legal notice and all issues regarding this Site are governed exclusively by Irish law and are subject to the exclusive jurisdiction of the Irish courts.